Your Retriever account

Choose your name and a photo or cartoon avatar, manage your sign-in password, and find notification settings.

Open the account menu at the bottom of the left menu, then press your name and avatar at its top. This opens Settings → Account. You can also choose Settings, then Accountunder You.

On a phone, press More, then your name at the top of the sheet. The account menu opens under it: Edit profile opens Settings → Account. The gear beside your name opens Settings. Staff who cannot open Settings do not see these two.

An example shop, on a phone. Press your name at the top of More, then Edit profile.

An example shop. Choose a photo or an avatar for your account menu, then press Save profile. Once a photo is chosen, its tile reads Your photo.

Your name and avatar

In Account, press Edit beside Your name and picture, enter Your name, choose a cartoon avatar and pressSave profile. The account menu uses this name instead of your email, on desktop and phone. Your email still identifies your sign-in account. These choices follow your account across devices; they do not change staff names on sales records.

On a phone the same card shows one large picture with your name under it, and the avatars are one row: swipe it sideways to see them all. The one in use has a ring around it.

Your name and picture on a phone: one large picture with a round photo button on its corner, the name field, and a row of avatars with a ring around the one in use — An example shop, on a phone. The round button on the picture chooses a photo; swipe the row to choose an avatar.

Accounts without an avatar choice get a default portrait that stays the same across devices. Fox, Panda, Otter, Cat, Dog and Bear are available alongside the existing human cartoon portraits. A saved avatar or initials choice is kept. Choose Initials to return to a letter avatar. Leave the name blank to keep the existing account label. If saving fails, your draft stays here so you can try again. Closing Settings or pressing browser Back asks before discarding unsaved changes.

Your own photo

To use a photo instead, press Choose a photo (on a phone, the round button on the corner of your picture) and pick a JPEG, PNG or WebP picture. Drag the picture and move Zoom until the part you want is inside the circle, pressUse this photo, then Save profile. Nothing is uploaded until you save.

The people you work with in your shops see the photo beside your name in Team messages, and you see it in your account menu. It is not shown to customers, on the till or in the staff list. The Retriever phone apps do not show photos yet: they keep showing your cartoon avatar or initials. Choosing an avatar there does not remove your photo here.

To change it, press Change photo (on a phone, the same round button). To stop using it, choose a cartoon avatar orInitials and save. The old photo is deleted within a few days.

A password as a spare way in

A password can help when email is slow. In Account, press Edit beside Password and set a sign-in password of at least eight characters. Press the eye icon inside the password box to show or hide what you typed, then pressSet password to save it. A new password replaces the old one; signing in with a six digit email code still works. See Signing in to your dashboard for the full walk.

Settings, Account, with the Password row open: the eye icon inside the sign-in password field — Example shop. Press Edit on the Password row, then use the eye to show or hide the password. Set password saves it.

Link Google or Apple to this account

Open Settings → Account → Linked accounts. Press Link beside Google or Apple and finish that provider's sign-in. Return to Account and check the linked list. This adds a way into the same Retriever account; it does not move your shop or merge two accounts.

If a method is already used by another account, Retriever explains the conflict and leaves the accounts separate. Sign in to that account to manage its methods. Apple may use a private relay email that differs from the email you normally use for your shop. Use the linked provider rather than guessing which email to enter.

To remove a method, press Unlink and confirm. Another usable sign-in method must remain; an unconfirmed email does not count. A refused unlink leaves the method linked. If your account changes or the list cannot be confirmed, refresh it before continuing.

Account, Linked accounts, showing Google and Apple link or unlink actions — Example account. Link adds a sign-in method to this account. Unlink requires another usable way in.

Choose how dashboard dates appear

Open Settings → Language and dates → Date system. Choose English dates (AD) or Nepali dates (BS). AD is the default. This browser remembers the display choice; it does not sync through your account. Display dates and date inputs follow it. Stored dates, order identities and fiscal or official report calendars keep their explicit rules. Dates outside the BS conversion table are shown as AD.

Language and dates settings with AD and BS date display choices — Example shop. Date system changes the display in this browser, not stored records or fiscal report rules.

Your Zuno choice

Change your saved AI-answer choice in Settings → AI assistants → Zuno. It belongs to your account. See Zuno, AI and privacy.

Personal Zuno preference under AI assistants — Example shop. Your Zuno choice is separate from your shop's AI connections.

Daily email and order and message alerts

Open Settings → Notifications. Daily summary email sends a recap to your sign-in address the morning after a day with sales. Order and message alerts belong to this device and browser, so each phone or laptop that should buzz needs its own setup. See Get alerted for every new order.

Owners also set the Google review link and optional automatic requests in Notifications. See Ask customers for an honest Google review. Saving a review link does not turn email requests on.

Colour and text size and Language are separate sections under You. They are remembered on this device. Find your way around the dashboardexplains the whole Settings list.