Free, Plus and Pro: what each costs
The price of Free, Plus and Pro by the month and the year, what each includes, and how to pay.
Retriever has three plans. Every new shop opens on Pro free for 7 days, switched on automatically, with no card. After that the shop moves to Free unless you choose Plus or Pro. See What happens when your free trial ends.
The plans
- Free, NPR 0. 15 products (drafts count), the owner alone, the counter with bills and receipts, stock, customers, the credit book, expenses, sales summaries, your shop page with a WhatsApp order button, and 3 Zuno questions a day.
- Plus, NPR 999 a month or NPR 9,999 a year. Everything in Free, with 500 products, the owner and three staff (PIN cashiers included), orders on your page for pickup or delivery, tables, the kitchen screen, bookings, repairs, the job book, suppliers, payslips, IRD reports, loyalty, promo codes and 10 Zuno questions a day.
- Pro, NPR 2,999 a month or NPR 29,999 a year. Everything in Plus, with unlimited products, your retriever.com.np address, online payments by eSewa, Khalti and Fonepay, event tickets and the door scanner, the Instagram, Messenger and WhatsApp inbox, your own domain, staff permissions and full analytics, AI product writing and add from photo, no "Powered by Retriever" link on your shop page, and 40 Zuno questions a day for each person.
- No commission on any plan. Customers pay you directly and the money never touches Retriever.
- Retriever Complete, Rs 49,999 for the first year. A tablet, a receipt printer and a stand, set up as one counter, with a year of Pro. The hardware is yours to keep. See the counter-setup page.
The current prices are always on the pricing page and in Plan & billing.
How to choose a plan
Open your account menu and choose Plan & billing (it is also under Money in Settings). The card at the top names your plan and the date it is paid until. Pick Plus or Pro, by the month or the year, fill in Billing information for the invoice, and pay by Fonepay, Khalti or eSewa. The plan switches on when the payment is confirmed. If confirmation is slow, do not pay again; the page checks by itself.
- Paying before the current date ends adds to it, so renewing early never loses you days.
- Buy Plus while Pro is paid for and your Pro time stays; Plus starts the day it ends. Buy Pro while on Plus and it starts at once, with no Plus days lost.
- Nothing renews by itself, and you are never charged without saying yes.
Refunds
A monthly payment can be refunded within 7 days of paying, and a yearly payment within 30 days. Email support@retriever.com.np and name the shop. After that you keep the plan until the date you paid through. The same rules are on the Refunds page.
When a plan ends
The shop moves to Free. Nothing you have made is deleted, and your shop link stays published. See What happens when your free trial ends.
- What happens when your free trial endsThe shop moves to Free, which keeps the counter, stock and the credit book. Nothing you have made is deleted.
- Add a product from a photoTake or choose a photo on the Add a product screen and Zuno fills in a name, a short description and a category. You check them and type the price.
- Take bookings and reservationsLet customers reserve a table or a slot, and manage them on the Bookings tab.